1. Scope
This Privacy Policy applies to personal information collected through the Premiumpack LTD website, including information submitted through project enquiry forms, product enquiry links and direct email contact.
2. Information we collect
Depending on how you use the website, we may collect your name, company, work email, phone number, country or market, project details, product references, technical requirements and files you choose to upload. The website and hosting environment may also process technical information such as IP address, browser type, device information, server logs and security events.
3. How we use information
We use submitted information to respond to enquiries, understand project requirements, identify relevant packaging directions, coordinate follow-up with the appropriate team members or regional contacts, maintain business records, protect the website and comply with applicable obligations.
Depending on the circumstances and applicable law, processing may be based on your request before a potential business relationship, legitimate business interests, consent where required, or compliance with legal obligations.
4. Sharing and international transfers
Information may be shared with Premiumpack LTD personnel, authorised regional partners, service providers, hosting providers and relevant suppliers when necessary to respond to an enquiry or evaluate a project. Packaging projects may involve communication across different countries, including China and the customer’s target market.
We do not sell personal information. Where information is transferred internationally, we seek to handle it in accordance with applicable data-protection requirements and appropriate business safeguards.
5. Retention and security
We retain personal information for as long as reasonably necessary to respond to enquiries, manage project discussions, maintain business and compliance records, resolve disputes and protect legitimate interests. Retention periods may vary according to the nature of the enquiry and applicable requirements.
We use reasonable administrative and technical measures intended to protect information. No online system can guarantee absolute security.
6. Cookies and website tools
The website may use cookies and similar technologies required for operation, security, preferences and performance. Additional analytics or marketing tools, if enabled, should be used in accordance with applicable notice and consent requirements.
7. Your rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction or a copy of personal information, or to object to certain processing. We may need to verify your identity before responding.
8. Third-party links
The website may link to external platforms or services. Their privacy practices are governed by their own policies.
9. Changes to this policy
We may update this policy as the website, services or legal requirements change. The latest version will be published on this page with an updated date.
10. Contact
For privacy questions or requests, contact sales@premiumpack.cn.